The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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Select from the products you own. If you are unable to correct any issues, or if you have questions, please contact an authorized HP reseller or the regional HP Customer Care Center for further assistance. See your browser’s documentation for specific instructions. Clear any foreign debris, such as dust, from between the encoder strip and the reader.

HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

This product was sold by a reseller. Warranty removed from product: How does HP install software and gather data?

Unable to determine warranty status. Verify that the encoder strips are f500 and fully seated into their brackets. Please wait while we process your request. Please try again shortly.

See your browser’s documentation for specific instructions. The encoder strips for the lift motors are dirty, out of place, or otherwise not allowing for normal operation. Remove the user and service endcaps for tb500 to the lifting mechanisms. Please return to the product information page and verify the numbers provided or try again later.


HP Scitex FB500 Industrial Printer Troubleshooting

As the alignment bar moves downward, it reaches a build-up of ink and cannot move any farther. Please use the product number and serial numbers of the new product to validate warranty status. Troubleshooting “The alignment bar hit something while moving” message on HP Vb500 FB and FB printers To troubleshoot The alignment bar hit something while moving message, complete the following steps:.

Touch the Up and Down buttons on the control panel to move the alignment bar up and down.

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Choose a different product series. Any electrical cabling is not visible in this view. Advance ph belt so that any cured ink is no longer in the alignment bar path. Second view of service-end lifting assembly for the alignment bar.

tb500 This is the most common cause of The alignment bar hit something message. Modify your browser’s settings to allow Javascript to execute. Carefully inspect and observe the alignment bar and lifting mechanisms for any binding, obstruction, or other problem.


Clean any cured ink deposits from the belt. Detail of the service-end alignment bar lifting assembly.

Asia Pacific and Oceania. Any warranty support needed would be completed by the third party that sold the product. This page requires Javascript. The Virtual Agent is currently unavailable. To test the lift assembly fb00, have one person operate the control panel while a second person observes the mechanical motion of the lift assembly.